Each item description includes measurements and a generic size chart for your reference.

If you have received an item and its condition description does not match the item upon receipt, please email info@vspconsignment.com with Subject Line: Item Condition and your order number. 

In the body of the email, please add a brief description of the item's condition, along with a few pictures. 

Someone from our team will be happy to assist you.

We sell both secondhand and new items. New items are classified as NWT (New with Tags) and never worn. Secondhand pieces are categorized in the condition chart as Excellent, Very Good, Good and As Is. For more information, please click here for the condition chart.

VSP Consignment works with a third-party e-commerce fraud analyst to check over all of our orders. Your payment may have been refused due to a decision made by this app, which utilizes advanced fraud detection algorithms to assess the risk associated with transactions, potentially flagging yours as suspicious based on various factors such as unusual purchasing patterns, discrepancies in provided information, or previous fraudulent activity associated with the payment method or account.

We accept all major credit cards (Visa, American Express, Mastercard), PayPal, Apple Pay, Shop Pay, and AfterPay.

Yes, VSP offers an interest-free layaway option on all items.

Layaway Details:

• A non-refundable 25% deposit is required.
• The remaining balance must be paid in full within 60 days.

How to Start a Layaway:
To set up a layaway plan, please email us at info@vspconsignment.com with links to the items you are interested in. Payments can be made via emailed invoices or in-store.

We also offer Afterpay as an alternative payment option at checkout.

Yes, if you’d like a closer look, we can share additional photos or short videos that highlight details such as condition, texture, and fit. For higher-value or one-of-a-kind pieces, we may also arrange a live viewing by appointment.

Just reach out with the item you’re interested in, and we’ll do our best to accommodate.

Before Fulfillment:

If you would like to cancel or modify your order information, please email info@vspconsignment.com. Subject Line: Modify Order and your order number. In the body, fill in the updated information and the reason for the modification.

After Order Fulfillment:

Unfortunately, once an item has been shipped, no modifications can be made through VSP Consignment.

If you have received an item and its condition description does not match the item upon receipt please email info@vspconsignment.com with Subject Line: Item Condition and your order number. In the body of the email, please add a brief description of the condition of the item with a few pictures. Someone from our team will be happy to assist you.

If you see something you like on our Instagram, you can purchase it directly through our website via the link in our bio. You’re also welcome to send us a direct message (DM) to connect with a Client Care Specialist, who can assist you in securing the item.

Once your order has been shipped, it is the carrier's responsibility to ensure safe delivery. VSP Consignment and Vespucci are not liable for lost, stolen, damaged, or delayed shipments.

If your order does not arrive or arrives damaged, please contact the carrier directly to file a claim. You may also initiate a chargeback or dispute with your bank or credit card provider for further assistance.

Please note that delivery issues are outside of our control once a tracking number has been issued.

We ship internationally. All orders placed outside of Canada will not include duties and taxes at checkout. International orders will be shipped Duty Delivery Unpaid (DDU). Your order may incur duties, fees, and import taxes upon delivery. These fees are determined by your local customs authority and payment of these fees is obligatory to obtain your order. VSP Consignment is not responsible for any additional taxes or duties. In the event the order is refused by recipient the recipient is responsible for additional shipping, customs, duties, and taxes. For more information, please contact your local customs office.

REDO flat rate returns is an optional service offered at checkout that allows Canadian customers to return eligible items for a fixed, prepaid shipping cost. If selected, customers can initiate a return through REDO’s portal and generate a return label quickly and easily.

Yes — we offer transfers between our Toronto and Calgary locations at checkout.

If an item is located in a different city, you can request a transfer for in-store pickup. Transfers typically take 5–10 business days to arrive and be ready.

Please see our shipping page for more information.

In-store pickup is available at the location (Toronto or Calgary) where the item is currently in stock and is offered free of charge. Please allow up to 48 hours for order processing before pickup.

We also offer free transfers between VSP in Toronto and Vespucci in Calgary. Transfers typically take 5–10 business days for items to arrive and be ready for pickup.

Eligible online purchases may be returned in original condition, unworn and unused, with tags attached, within the stated return window of 7 days. The following items are final sale and not eligible for return:

• Handbags
• Jewelry
• Accessories
• Swimwear
• Kidswear
• Homeware
• Sale items listed at 20% off or higher
• Any item in 'as is' or 'vintage' condition
• Purchases made with Afterpay, layaway, full/partial store credit
• All purchases made in-store

We accept returns on eligible online purchases, with refunds issued to the original form of payment. 

All in-store purchases are final sale and cannot be returned.

We conduct in-house authentication in our inventory department. Our team takes time to research each piece. The research during the authentication process also helps us determine the right price for your piece!

For select handbags and small leather goods, we have partnered with Entrupy for authentication purposes.

For our fine jewelry selection, most items come with an appraisal certificate.

Entrupy uses AI-powered algorithms to authenticate products.

The system analyzes detailed product images using advanced algorithms trained on a vast database of real and counterfeit items. This process happens quickly and accurately through the Entrupy app. To ensure the highest image quality for analysis, especially in luxury authentication, a specialized portable device is used.

Yes — every item shown is the exact piece you’ll receive. We photograph each product individually, so what you see on the site is the actual item, not a stock image.

VSP Consignment is an independent retailer and is not affiliated with the brands it carries. All trademarks remain the property of their respective owners, who are not responsible for items purchased through our website. Authenticity is assessed and guaranteed by VSP Consignment.

Yes, consignors are required to sign a contract before their items can be processed. This agreement outlines the terms and conditions of consignment, including pricing, payment structure, and item eligibility, ensuring clarity for both parties.

We do not send individual notifications when specific items are discounted. To stay informed about sales and promotions, we recommend subscribing to our email list.

Yes, all items are subject to sales and markdowns as needed.

To check your account balance, you’re welcome to call, email, or text us. We recommend checking in every 3–6 months.

For inventory inquiries, please contact the appropriate location:

• Toronto: inventory@vspconsignment.com
• Calgary: clientservices@vespucciconsignment.com

We accept a variety of styles, from jackets, bags, shoes, accessories, homeware, and more. We accept items in vintage, gently worn, and new-with-tags condition.

VSP Consignment hand-selects each piece to include well-crafted, versatile, and contemporary items. While many pieces are pre-owned, we focus on items in excellent overall condition. Minor signs of wear may be present, and we do our best to note any flaws in the product description.

If original size or fabric tags are missing, we provide an estimated size, which will be clearly indicated.

Each item is categorized as New With Tags, Excellent, Very Good, Good, Vintage, and As Is.

New With Tags
Brand new with original tags and packaging.

Excellent
Pre-owned with no visible flaws.

Very Good
Pre-owned with minor signs of natural wear, such as light wear from laundering or dry cleaning.

Good
Pre-owned with noticeable wear and multiple flaws, such as pilling, abrasion, or seam stress. Many issues may be repairable.

Vintage
A collectible piece that is 20 years or older. Signs of age are part of its character. All Vintage items are final sale.

As Is
Shows significant wear, including discolouration, worn areas, or damage that may require repair. All As Is items are final sale.

Our inventory team takes time to research your items. Many criteria are considered, including original retail value, current market value, condition, demand, style, and more.

Spring-Summer intake begins in December and Fall-Winter intake begins in June.

Yes, we offer buyouts on select items, including watches, fine jewelry, handbags, and more. Each request is assessed on a case-by-case basis, guided by current market demand, value, and condition. To inquire, please message us directly with details of your item, and our team will advise on eligibility.

You can bring your items to either VSP Consignment (Toronto) or Vespucci Consignment (Calgary), and we will be happy to review your pieces on the spot.

No appointment is necessary at either location.

If you are not able to come to VSP or Vespucci Consignment, you can contact inventory@vspconsignment.com with the subject line: New Consignor Inquiry and your first and last name in the body of the email. 

Attach 1-2 pictures of each item you would like to consign, including the brand name and size. 

Someone from our inventory team will be happy to take a look at your pieces.

We carry a wide range of brands, including pre-owned luxury, designer, streetwear, and contemporary. 

For a full scope of our offering, please see our designer page.

Consignment is when a business sells goods on behalf of the owner. Prior to the sale of goods, a sales spilt and additional fees are determined. VSP Consignment specializes in luxury, designer, and contemporary resale.

When you consign, you can extend the lifespan of your piece by finding it a new home, and you earn some money! Consignment promotes sustainability by contributing to a circular fashion economy. VSP Consignment offers a seamless process for each consignor. We research, conduct in-house and third-party authentication, and price your pre-loved pieces.