Frequently Asked Questions

How do I know an item is authentic?

We conduct in-house authentication in our inventory department. Our team takes time to research each piece. The research during the authentication process also helps us determine the right price for your piece!

For some handbags and small leather goods we have partnered with Entrupy for authentication. Brands that come with Entrupy certifications include Hermès, Chanel, Goyard, Balenciaga, Dior, Burberry, Celine, Chloe, Dior, Fendi, Gucci, Louis Vuitton, Prada and Saint Laurent.

For our fine jewelry selection, each item comes with an appraisal certificate.

What currency are the prices in?

All prices are in Canadian Dollar.

What if the item's condition does not match the condition description on the site?

If you have received an item and its condition description does not match the item upon receipt please email info@vspconsignment.com with Subject Line: Item Condition and your Order Number. In the body of the email please add a brief description of the condition of the item with a few pictures. Someone from our team will be happy to assist you.

Can I modify my order?

Before Fulfillment: If you would like to cancel or modify the information on your order please email info@vspconsignment.com. Subject Line: Modify Order and your order number. In the body fill out the updated information and reason for modification.

After order has been fulfilled: Unfortunately once an item has been shipped no modifications can be made through VSP Consignment.

When will I receive my order?

Canada: approx 3-5 business days
USA: approx 3-10 business days
Europe: approx 5-10 business days
Asia-Pacific: approx 5-14 business days

Statutory Holidays will have an affect how long orders ship.

How do I know an item will fit me?

Each item description includes measurements and a generic size chart for your reference.

Are these items used?

We sell both secondhand and new items. New items are classified as NWT (New with Tags) and never worn. Secondhand pieces are categorized in the condition chart as Excellent, Very Good, Good and As Is. For more information please click here for condition chart.

I live outside of Canada, are duties and taxes included?

We ship internationally. All orders placed outside of Canada will not include duties and taxes at checkout. International orders will be shipped Duty Delivery Unpaid (DDU). Your order may incur duties, fees, and import taxes upon delivery. These fees are determined by your local customs authority and payment of these fees is obligatory to obtain your order. VSP Consignment is not responsible for any additional taxes or duties. In the event the order is refused by recipient the recipient is responsible for additional shipping, customs, duties, and taxes. For more information, please contact your local customs office.

What is consignment?

Consignment is when a business sells goods on behalf of the owner. Prior to the sale of goods, a sales spilt and additional fees are determined. VSP Consignment specializes in luxury, designer, and contemporary resale.

What are the benefits of consigning?

When you consign you are able to extend the lifetime of your piece by finding it a new home and you earn some money! Consignment promotes a sustainability by contributing to a circular fashion economy. VSP Consignment offers a seamless process for each consignor. We research, conduct in-house and third-party authentication, and price your pre-loved pieces.

How do I consign?

You can bring your items to either VSP Consignment (Toronto) or Vespucci Consignment (Calgary) and we will be happy to review your pieces on the spot.

If I do not live in Toronto or Calgary, how do I consign?

If you are not able to come to VSP Consignment or Vespucci Consignment you can contact inventory@vspconsignment.com with subject line: New Consignor Inquiry and your first and last name in the body of the email attach 1-2 pictures of each item you would like to consign with brand name-size. Someone from our inventory team will be happy to take a look at your pieces.

What types of items can I consign?

We accept a variety of styles from jackets, bags, shoes, accessories, homeware, and more. We accept items from vintage, gently worn and new with tags.

What season are you currently accepting for?

Spring-Summer intake begins in December and Fall-Winter intake begins in June.

What brands are you looking for/take?

We carry a wide range of brands from pre-owned luxury, designer, streetwear and contemporary. For a full scope of our offering please see our designer page.

What happens to my items if they do not sell?

Online items are carried over into the next season. Items that are not online that are priced at $150 are donated to a non-for-profit after 6 month to 1 year period. Other items may be returned to you at our discretion. In the event of item return someone from our inventory team will contact you.

Do you work with a donation facility?

VSP Consignment works with GLOW (Gently loved outfits to wear) clothing bank provided by New Circles.

How are my items valued?

Our inventory team takes time to research your items. Many criteria are taken into consideration from original retail value, current market value, condition, demand, style, and more.

Close

Condition Chart

Condition Chart

VSP Consignment's collection is hand-selected by our stylists to include pieces that are masterfully crafted, versatile, and contemporary. Although many of our pieces are pre-owned, we strive to collect items of excellent condition but on occasion, there may be slight signs of wear. On pieces which do not include the size and fabric tag, we make an educated guess to the best of our ability and it is noted in the description. Feel free to contact us if you have any questions regarding an item you are interested in.

Mint

Perfect or pristine, with little to no signs of wear. With or without original retail tags.

Excellent

The item is in excellent pre-owned condition with faint visibility of use. No noticeable flaws have been found.

Vintage

This indicates that the item is a collectible circa twenty years or prior. Natural distressing, if any, is characteristic to the beauty of use. It is still in good condition for an item from a previous time. Any specific flaws will be noted on individual listings.

Very Good

The item is in great pre-owned condition, but has slight signs of natural wear and tear, which are noted in the condition description of the item.

Good

The item is in good condition, but has minor flaws and/or signs of wear. These will be noted in the description of the condition of the item. Flaws are most likely repairable or already repaired, and still wearable with care.

As Is

If a piece is marked “As Is” its condition has been taken into account when determining its value and price adjustments will not be made. All flaws will be listed under each item’s description. Items marked “As Is” are final sale.

Close

Size Chart

Close

Size Chart Mens

 

 

Close

Contact Form

Close
loading
Previous Next
Clear