Online orders are shipped Monday through Friday from 10 am-6 pm EST, excluding holidays. Please allow 2-4 business days for processing, and provide all address details, including apartment/suite/unit number. All orders will include a tracking number and insurance up to $100 CDN. Once we have shipped your order, you will receive an email notification with tracking information. Orders that cannot be received for whatever reason will either be re-shipped (at the customer’s expense) or cancelled.

Please note that VSP Consignment or Vespucci is not responsible for any product loss and/or delays of orders following shipment from our locations to the shipping address. Delayed delivery will not give rise to any penalty or indemnity and cannot be used as a reason for cancelling an order.

As of December 1st, 2023, VSP Consignment offers our clients the option of insuring their orders with Route Package Protection, which covers lost, stolen, and damaged items (please visit their website for full details). If you opt out of Route Package Protection at checkout, VSP Consignment is not liable for lost, stolen, or damaged orders.

VSP Consignment reserves the right to cancel any orders at our discretion.

Canada via Canada Post
Standard Shipping = $18.00
3-9 business days (estimation)

Priority Shipping = $50.00
1-2 business days (estimation)

White Glove Service (over $5,000) = $150.00
Includes: Full insurance, tracking, signature
1-3 business days

In-Store Pick Up
Toronto & Calgary = Free
1-2 business days to process

As of October 8th, 2024, VSP and Vespucci offers in-store pick up between locations for free. The estimated delivery and processing time is 5-12 days.

USA
Canada Post Economy = $35.00
6-10 business days (estimation)

DHL Express Shipping = $50.00
3-5 business days (estimation)

Handbags (under $5,000) = $50.00
3-5 business days (estimation)

Handbags (over $5,000) = $200.00
Includes: Full insurance, tracking, signature
3-5 business days

 

Europe & International via DHL Standard
Small Packages: $70.00
Large Packages: $100.00
5-10 business days (estimation)

Handbags (under $5,000): $75.00
4-9 business days

Handbags (over $5,000) = $300.00
Includes: Full insurance, tracking, signature
4-9 business days

 

Asia-Pacific via DHL Standard
Small Packages: $100.00
Large Packages: $125.00
5-14 business days (estimation)

Handbags (under $5,000): $100.00
3-9 business days

Handbags (under $5,000): $18.00
4-9 business days

Handbags (over $5,000) = $400.00
Includes: Full insurance, tracking, signature
3-9 business days

All shipping prices are in Canadian dollars.
Please note that estimated shipping times do not account for customs clearance.

TAXES & DUTIES

Taxes are not included in the sale price and will be added where applicable by law for all Canadian orders. Orders shipped outside of Canada are not subject to any Canadian sales tax. Please refer to the customs legislation in your country of residence for more information on additional duties and taxes.

Estimated shipping times do not include the customs clearance, and VSP Consignment is not responsible for any additional duties or taxes. In the case of refusal, the recipient will still be liable for shipping fees, taxes and additional customs and duties.

 

RETURNS

Full-priced clothing and footwear are eligible for a full refund seven days after receipt. To request a return, please email orders@vspconsignment.com with your order number. Once a team member has verified the return, the item must be returned to VSP Consignment at the client's expense (shipping fee and duties) within seven days of the approval date.

Any items returned to VSP that fall outside of our return policy will be sent back to the client at their expense or consigned on their behalf. The client is responsible for arranging and covering the return shipping cost plus any duties and taxes if/when applicable (outside of Canada) - the original shipping cost, duties and taxes (outside of Canada) will not be refunded.

The refund will only be processed if the item is in the same condition that VSP sold it and has the original packaging. Refunds will be processed within 48 hours after delivery via the original tender. VSP is not responsible for lost, damaged or stolen packages that may occur during the return shipment process.

The following items are considered FINAL SALE and do not qualify for a refund or store credit: sale items listed at 20% off or higher, any item in 'as is' condition, any item in 'vintage' condition, handbags, jewelry, accessories, swimwear, kidswear and homeware. 

Please note that any purchases made with Afterpay, VSP Layaway, or full or partial store credit are FINAL SALE.