Shipping & Returns

Online orders are shipped Monday through Friday from 10 am-6 pm EST, excluding holidays. Please allow 2-4 business days for processing, and provide all address details, including apartment/suite/unit number. All orders will include a tracking number and insurance up to $100 CDN. Once we have shipped your order, you will receive an email notification with tracking information. Orders that cannot be received for whatever reason will either be re-shipped (at the customer’s expense) or cancelled.

Please note that VSP Consignment or Vespucci is not responsible for any product loss and/or delays of orders following shipment from our locations to the shipping address. Delayed delivery will not give rise to any penalty or indemnity and cannot be used as a reason for cancelling an order.

As of December 1st, 2023, VSP Consignment offers our clients the option of insuring their orders with Route Package Protection, which covers lost, stolen, and damaged items (please visit their website for full details). If you opt out of Route Package Protection at checkout, VSP Consignment is not liable for lost, stolen, or damaged orders.

VSP Consignment reserves the right to cancel any orders at our discretion.

Canada via Canada Post
Standard Shipping = $18.00
3-9 business days (estimation)

Express Shipping = $25.00
2-4 business days (estimation)

Priority Shipping = $50.00
1-2 business days (estimation)

Handbags (under $5,000) = $50.00
2-4 business days

Handbags (over $5,000) = $150.00
Includes: Full insurance, tracking, signature
1-3 business days

In-store Pick Up (Toronto and Calgary) = Free
1-2 business days


USA
Canada Post Economy = $30.00
6-10 business days (estimation)

DHL Express Shipping = $50.00
3-5 business days (estimation)

Handbags (under $5,000) = $50.00
3-5 business days (estimation)

Handbags (over $5,000) = $200.00
Includes: Full insurance, tracking, signature
3-5 business days

 

Europe & International via DHL Standard
Small Packages: $70.00
Large Packages: $100.00
5-10 business days (estimation)

Handbags (under $5,000): $75.00
4-9 business days

Handbags (over $5,000) = $300.00
Includes: Full insurance, tracking, signature
4-9 business days

 

Asia-Pacific via DHL Standard
Small Packages: $100.00
Large Packages: $125.00
5-14 business days (estimation)

Handbags (under $5,000): $100.00
3-9 business days

Handbags (over $5,000) = $400.00
Includes: Full insurance, tracking, signature
3-9 business days

All shipping prices are in Canadian dollars.
Please note that estimated shipping times do not account for customs clearance.


TAXES & DUTIES

Taxes are not included in the sale price and will be added where applicable by law for all Canadian orders. Orders shipped outside of Canada are not subject to any Canadian sales tax. Please refer to the customs legislation in your country of residence for more information on additional duties and taxes.

Estimated shipping times do not include the customs clearance, and VSP Consignment is not responsible for any additional duties or taxes. In the case of refusal, the recipient will still be liable for shipping fees, taxes and additional customs and duties.

 

RETURNS

Full-priced clothing and footwear are eligible for a full refund seven days after receipt. To request a return, please email orders@vspconsignment.com with your order number. Once a team member has verified the return, the item must be returned to VSP Consignment at the client's expense (shipping fee and duties) within seven days of the approval date.

Any items returned to VSP that fall outside of our return policy will be sent back to the client at their expense or consigned on their behalf. The client is responsible for arranging and covering the return shipping cost plus any duties and taxes if/when applicable (outside of Canada) - the original shipping cost, duties and taxes (outside of Canada) will not be refunded.

The refund will only be processed if the item is in the same condition that VSP sold it and has the original packaging. Refunds will be processed within 48 hours after delivery via the original tender. VSP is not responsible for lost, damaged or stolen packages that may occur during the return shipment process.

The following items are considered FINAL SALE and do not qualify for a refund or store credit: sale items listed at 20% off or higher, any item in 'as is' condition, handbags, jewelry, accessories, swimwear and kidswear. 

Please note that any purchases made with Afterpay, VSP Layaway, or full or partial store credit are FINAL SALE.

 

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Condition Chart

Condition Chart

VSP Consignment's collection is hand-selected by our stylists to include pieces that are masterfully crafted, versatile, and contemporary. Although many of our pieces are pre-owned, we strive to collect items of excellent condition but on occasion, there may be slight signs of wear. On pieces which do not include the size and fabric tag, we make an educated guess to the best of our ability and it is noted in the description. Feel free to contact us if you have any questions regarding an item you are interested in.

NWT | New with Tags

Item has original sales tags attached and/or packaging and has never been worn.

Excellent

This item is pre-owned; no visible flaws have been found.

Very Good

This item is pre-owned with minor signs of natural wear and tear. These will be noted in the condition description. May include but not limited to signs of laundering/dry cleaning.

Good

This item is pre-owned with multiple flaws and/or signs of wear. These will be noted in the condition description. May included but not limited to, signs of abrasion, pilling, and tears on seams. Flaws are most likely repairable or already repairs. Still wearable with care.

Vintage

This indicates that the item is a collectible circa twenty years or prior. Natural distressing, if any, is characteristic to the beauty of use. It is still in good condition for an item from a previous time. Any specific flaws will be noted on individual listings.

As Is

If a piece is marked “As Is” its condition has been taken into account when determining its value and price adjustments will not be made. All flaws will be listed under each item’s description. Items marked “As Is” are final sale.

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Size Chart

 

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Size Chart Mens

 

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