Assistant Store Manager

As the Assistant Store Manager at VSP Consignment in Toronto, you will play a crucial role in overseeing the physical store, leading the sales team, and ensuring exceptional client experience. Your responsibilities include achieving business objectives, maintaining company standards, and optimizing employee performance through effective leadership. We invite you to apply if you thrive in a supportive and fast-paced environment.

Operations:

  • Lead Opening & Closing procedures in accordance with store standards.
  • Assisted senior management in daily operations, team leadership, client experience, and merchandising.
  • Maintain an organized cash desk and monitor inventory flow on the sales floor.
  • Facilitate reviews of the sales floor, create task lists, and implement strategies to meet sales goals.
  • Ensure compliance with health and safety regulations.
  • Liaise with the team and Executive Assistant to ensure cleaning supplies and organizational tools are available.

Administration:

  • Coordinate, monitor, and report on daily operations to Senior Management.
  • Complete administrative duties as per store policies/standards.
  • Monitor digital client communication and provide feedback.
  • Manage Layaways and Stylist Pulls as per company policy.
  • Address client complaints and issues promptly.
  • Communicate high-priority updates to Senior Management.
  • Contribute updates, insights, and suggestions in weekly meetings.
  • Complete daily cash reports, count float, and hand off deposits to Senior Management.

Leadership:

  • Lead by example, showcasing positivity and kindness.
  • Supervise front-of-house teams to ensure sales expectations are met.
  • Assist in New Hire onboarding and training.
  • Provide feedback and insights to Senior Management for performance reviews.
  • Enforce store policies and procedures and communicate them to all team members.
  • Resolve staff issues with support from Senior Management.

Qualifications:

  • Ability to lead and manage a diverse team.
  • Strong decision-making and problem-solving skills.
  • Excellent communication and interpersonal skills.
  • Detail-oriented and organized.
  • Strong negotiation and conflict resolution skills.
  • Minimum two years of retail management or leadership experience.

Working Conditions:

  • This position involves working at a retail store location with direct public interaction.
  • Standing or sitting for long periods is required.
  • Lifting boxes and merchandise up to 40 lbs may be required.
  • Extended periods of looking at a computer screen.
  • Working in a basement may be necessary.
  • Working on weekends, holidays, and peak periods may be required.

Accommodation / Accessibility:

VSP Consignment does not discriminate in hiring or terms and conditions of employment or any other protected category recognized by provincial or federal laws. Please inform us if you require any accommodation, and we will work with you to meet your accessibility needs.

Apply:

If you’re interested in opportunities with VSP Consignment, apply by emailing our Talent Team at jade@vspconsignment.com. Include your name, resume, and role of interest in your email. We look forward to hearing from you!

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Condition Chart

Condition Chart

VSP Consignment's collection is hand-selected by our stylists to include pieces that are masterfully crafted, versatile, and contemporary. Although many of our pieces are pre-owned, we strive to collect items of excellent condition but on occasion, there may be slight signs of wear. On pieces which do not include the size and fabric tag, we make an educated guess to the best of our ability and it is noted in the description. Feel free to contact us if you have any questions regarding an item you are interested in.

NWT | New with Tags

Item has original sales tags attached and/or packaging and has never been worn.

Excellent

This item is pre-owned; no visible flaws have been found.

Very Good

This item is pre-owned with minor signs of natural wear and tear. These will be noted in the condition description. May include but not limited to signs of laundering/dry cleaning.

Good

This item is pre-owned with multiple flaws and/or signs of wear. These will be noted in the condition description. May included but not limited to, signs of abrasion, pilling, and tears on seams. Flaws are most likely repairable or already repairs. Still wearable with care.

Vintage

This indicates that the item is a collectible circa twenty years or prior. Natural distressing, if any, is characteristic to the beauty of use. It is still in good condition for an item from a previous time. Any specific flaws will be noted on individual listings.

As Is

If a piece is marked “As Is” its condition has been taken into account when determining its value and price adjustments will not be made. All flaws will be listed under each item’s description. Items marked “As Is” are final sale.

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